Science Victoria


STAV’s Fair Trading Policy
STAV is committed to working responsibly and ethically within the legal and regulatory environment
 
STAV will comply with all the relevant laws, regulations and company policies regarding Fair Trading. To this end our stated policy is:

  • We will adhere to the Trade Practices Act, state legislation and related company policies, including the STAV Privacy Policy
  • All policies and procedures will reflect this commitment
  • We will act and make decisions in accordance with this commitment to Fair Trading
  • All management will be responsible for ensuring this commitment is implemented and monitored

 

STAV’s Fair Trading Compliance Principles
STAV will:

  • Conduct business with integrity and in accordance with community and business ethical standards behaviour. This applies in all our dealings with customers, suppliers and competitors
  • Actively encourage and respond to feedback from our customers, suppliers and team members, and recognise opportunities to ensure continuous improvement
  • Communicate openly and honestly about our products and services with our customers, suppliers and team members
  • Communicate in plain language to ensure information is clear, accurate and easily understood
  • Provide an efficient, fair and accessible complaint handling process in accordance with the Australian Standard