Science Victoria


Science Teachers's Association of Victoria’s (STAV) Privacy Statement

Your privacy is very important to us and STAV will always act to protect your information. STAV takes this responsibility seriously and is very careful about how and when your personal information is collected, used and shared.
 
This statement tells you in general terms what our commitment is, why we need to collect personal information, who we may share that information with (outside of STAV) and how you may access personal information that we keep.
 
STAV's Privacy Commitment

  • We will always make sure that we handle your personal information securely and carefully and will only use your personal information when it is necessary for us to deliver you a service or perform other necessary business functions and activities
  • STAV will not use your information for purposes unrelated to the services we provide, unless we first obtain your consent
  • Wherever possible STAV will give you the option of interacting anonymously with us provided it is practicable and lawful to do so
  • We will always use fair and lawful means of collecting personal information
  • In most circumstances we will collect personal information directly from you

What personal information do we collect
The personal information we collect is in most cases supplied directly by you when you give us your details, place an order, or provide feedback to us.
 
The type of service or interaction you wish to receive will determine the specific type of information we need to collect. This may include the following: Name, address, phone and other contact details (fax, email etc), merchandise information (purchases, orders etc), and method of payment.
 
Why we collect information
We collect information for a number of reasons including to:

  • deliver products or services to you
  • complete other transactions with you or on your behalf
  • improve our service
  • protect against fraud or theft
  • provide offers that are of greater interest or benefit to you 

How we collect this information
We collect information in a number of ways including:

  • When you join STAV
  • When you order goods or services, particularly when those products are delivered
  • Sometimes, we may add to your personal information additional information from external sources. This is mainly done to verify the accuracy of the information we have and, again, to personalise and improve our service

Who we share your information with
STAV does not intend selling your personal information to other parties. However, we will often need to pass personal details such as your name and address to companies who perform parts of our service delivery. This includes organisations such as major delivery companies, external (non-STAV) call centres, mail houses and third party fulfilment contractors. In these circumstances, STAV will ensure that these third parties undertake to protect your privacy.

Access
If you would like to access your personal information, write to our customer service department at:
STAV House
PO Box 109,
Coburg
Victoria, 3058

Or call them on (03) 9385 3999. We prefer to receive written requests as in many cases this assists us to verify your identity.
 
Direct marketing
If you do not wish to be contacted by STAV (about marketing, special offers or other contacts), please call our Customer Service Department on (03) 9385 3999.
 
STAV Policies and Practices
From time to time and in line with customer expectations and legislative changes, our privacy policies and procedures will be reviewed and, if appropriate, updated.